EN 
ES Xsense Returns & Refunds
- Our refund and return policy is 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
- Several types of goods are exempt from return.
Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items.
- To complete your return,
We require proof of purchase. - There are certain situations in which only partial reimbursements are granted:
- Any item that is not in its original condition.
It is damaged or missing parts for reasons beyond our control.
Any item that is returned more than 30 days after delivery.
Refunds:
- Upon receipt and inspection of your return, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved,
then your refund will be processed and a credit will be automatically applied to your original credit card or payment method within a certain number of days.
Late or missing reimbursements:
- If you have not yet received a refund, first check your bank account again.
- Then contact your credit card company,
It may take some time before your refund is officially issued. - Then contact your bank. There is often some processing time before a refund is issued.
- If you have done all this and still have not received your refund, please contact us at info@xsense.store
Items for sale:
- Reimbursement can only be made for
regular priced items.
- Offered items are non-refundable.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@xsense.store.
Gifts:
- If the item was marked as a gift when you purchased it and shipped it directly to you, You will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.
- If the item was not marked as a gift when it was purchased, or if the gift was ordered for delivery at a later date, we will send a refund to the gift and he will know about your return.
Shipping and returns:
You will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live,
The time it may take for the exchanged product to arrive may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Contact us at info@xsense.store if you have questions regarding refunds and returns.
